Career Profile

Linux & Cloud certified professional with 10+ years of experience in the industry. Results-driven person, with repeated success in guiding projects from start to finish. Solid self-learning ability. Excellent written and oral communication skills.

Experiences

Solutions Architect

2020 - Present
Procom IT Solutions
  • Develop, evaluate, disseminate and integrate new standards, specifications, and technologies into existing processes and methodologies.
  • Create project scope, timelines, milestones and detail all deliverables.
  • Responsible for Cloud governance, auditing, monitoring, planning and assessment.
  • Analyze new and changing SaaS and PaaS solutions, technology and market trends, and determine their potential impact on the enterprise.
  • Work with strategic customers as an advisory architect and developer on engineering solutions of significant scale/volume/complexity
  • Develop tools to deploy, manage, monitor and troubleshoot cloud based systems on or off premises.
  • Define the implementation phases and work with teams on execution of agreed upon technical solutions and strategies.
  • Mentor and develop junior team members on Cloud technologies.

Linux / VoIP Engineer

2017 - 2020
Procom IT Solutions
  • Supported and troubleshot Enterprise VOIP issues (L3) for customers using Asterisk and Sangoma products.
  • Responsible for design, implementation, & configuration of several advanced VoIP solutions: Call Center, CRM Integrations, Security.
  • Building, maintaining, and enhancing the development, staging and production environments (+100 Linux-based servers).
  • Experience deploying scalable web infrastructure with Apache/NGINX/PHP/Tomcat/Node.
  • Understanding of monitoring tools and statistics: Zabbix, InfluxDB, Grafana, Prometheus.
  • Experience with multiple VMware vSphere Clusters in multiple locations and environments.
  • Maintains Linux system performance by performing system monitoring and analysis, and performance tuning; troubleshooting.
  • Calmly and quickly diagnose and fix critical systems failures in high pressure situations.

IT Manager

2012 - 2017
Grupo Electroingeniería
  • Asses infrastructure and application communication channels internally and externally.
  • Manage the development and maintenance of documentation including departmental policies, procedures, disaster recovery plans, and technical reports.
  • Manage service provider relationships delivering data communication and other infrastructural services to the Company.
  • Manage and supervise IT professionals (employees and contractors) working in the IT Operations area (Staff of 5+).
  • Ensure escalated service requests & SLA’s are handled in a timely manner.

VoIP / Network Engineer

2008 - 2012
Grupo Electroingeniería
  • Optimize network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to system users.
  • Managed the design, installation, and management of organization-wide local area network, wide area network, network segment, and internet system.
  • Implement VoIP System for 800+ users, across multiple locations.
  • Designing and implementing infrastructure and application hardening methodologies (Servers, Storage, Network, Data Stores, Endpoints, Users).

Certifications & Courses

A list of my certifications and courses (not a full list)

Asterisk Certified Essentials - Completion Date: February 2021
Issabel Certified Advanced Engineer - Certification # ICAE081903A001

Skills & Proficiency

Containers & Orchestrators

Virtualization & Cloud Infraestructure

Monitoring Tools

Web Servers & Proxies

Scripting

Databases